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Bank of America customers fume over missing Zelle money


Bank of America customers angrily took to social media to report that they were hit with negative balances for mysterious transactions that were made through the digital payments app Zelle.

Twitter users posted screenshots of messages they received from Bank of America stating that they’d negative account balances. Others also reported attempting to get in contact with the bank’s customer support department only to be given no information.

One bank customer, Jeepeto Cuarenton, tweeted a message indicating that his account was showing a negative balance of $-2,060.44.

“WHAT THE HECK?” he tweeted. “I need my a refund ASAP!”

“I don’t have money for gas! Stuck at home. Your customer support phone doesn’t work! WHATS WRONG?” the indignant customer demanded to know.

A source near the situation told The Post that the bank is experiencing delays in processing transactions to accounts linked to Zelle.

A spokesperson for the bank referred The Post to an announcement that read: “Zelle transactions made between Jan. 14 and Jan. 17 could also be delayed in occurring and posting to accounts as requested.”

The way you gonna remove the deposits and leave all the fees @BankofAmerica? What if I needed access to that at once? When’s my money coming back?

— GNCordova (@GNCordova) January 18, 2023

In 2023, I’m closing my Bank of America accounts cause how tf??! Am I missing tons of of dollars? Wait til they fix it, I’m taking all my money out and finding one other bank.

— SINCITYY. (@sincere_nichole) January 18, 2023

“Transfers might be accomplished and can appear in [customers’] account activity and balances as soon as possible,” the bank said.

“We apologize for any delay or inconvenience.”

The Post has sought comment from Zelle.

Zelle is a digital payments app that links to customers’ checking accounts.Shutterstock

The impact of the delay was felt by customers, one among whom tweeted: “I’m at the purpose of a collapse, where is my money?”

One other disgruntled customer wrote: “Hey @BankofAmerica my account is missing money, specifically the Zelle transactions I even have proof of and now my account is overdrawn. weird because I even have it arrange to not overdraw or pay non auto pay transactions on my debit card. where’s my money?”

One customer wrote on the outage-monitoring website Down Detector: “I woke up this morning to a negative balance. There isn’t any strategy to speak to a customer support agent.”

“This problem must be fixed immediately so (I) can have access to my funds!”

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