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Bills: Woman forced to ‘turn off gas’ amid cost of living struggles | Personal Finance | Finance


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The price of living crisis is constant to hit many Britons hard within the pocket, and tens of millions are on the lookout for ways to in the reduction of. Nonetheless, Residents Advice has warned that although persons are doing all they will to be economical, some are still being punished. 

Tracy, a girl originally from the US, spoke to the charity about her difficult circumstances.

She explained she is reliant upon disability advantages, and determined to maintain her costs low.

In consequence, she signed as much as a £30 per thirty days package including TV, landline, broadband and international calls in 2006.

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When she worked through her bills this yr, she was shocked to see it had increased to £80 through the years – and switched providers.

READ MORE: ‘Unsuitable decision!’ Rishi Sunak slammed for plans to chop VAT on energy

“I even have paid nearly £3,000 more for being a loyal customer. 

“How on earth can they justify me paying so far more – especially as I used to be with them for 16 years?”

Residents Advice has warned this can be a common occurrence as one in seven Britons were found to be paying a “loyalty penalty”, despite the associated fee of living crisis.

The organisation has asserted tackling this penalty may very well be value over twice as much as October’s £400 energy grant, or greater than half the energy price cap.

Evaluation of 165,000 budgets of people that got here to Residents Advice for debt help, found those with the bottom incomes spend almost double the proportion of their income on telecoms than the best earners.

The charity found two fifths of those asked who’re paying the so-called loyalty penalty have struggled to sleep attributable to worry about their funds.

Some three in 10 individuals said they’ve already in the reduction of on essentials to manage.

In consequence, Residents Advice is looking on regulators to tackle the loyalty penalty to make sure that nobody is being punished for his or her loyalty.

Dame Clare Moriarty, Chief Executive of Residents Advice, remarked: “The Government did the correct thing by strengthening its cost-of-living help, but finally fixing the loyalty penalty could put greater than twice as much a refund in some people’s pockets because the £400 October energy grant.

“As all of us pull together to weather the cost-of-living crisis, it’s incredibly frustrating to see there are still firms on the market that prefer to assist themselves than help the individuals who’re most in need. 

“The time for piecemeal pledges has passed. Regulators must tackle the loyalty penalty across these three markets – no more excuses, no more delays.” 

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