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Chick-fil-A investigating ‘fraudulent activity’ on mobile app accounts


Chick-fil-A, Inc. informed customers of suspected “fraudulent activity” on some customers’ mobile app accounts and has announced an investigation to find out the source.

“Chick-fil-A is aware of suspicious activity on a few of our customers’ Chick-fil-A One accounts,” the corporate said in a press release Thursday. “While we’re still investigating what happened and the way certain customers became subject to this fraudulent activity, this will not be on account of a compromise of Chick-fil-A Inc.’s internal systems.”

The beloved chicken sandwich retailer emphasized that its internal systems haven’t been compromised and said the corporate has taken steps to secure affected accounts and enhance its security protocols.

“Chick-fil-A is committed to protecting our customer’s data and we’re working quickly to resolve the difficulty. Please reach out to Chick-fil-A CARES online or by calling 1-866-232-2040 to report any suspicious account activity,” the statement read.

In a message to app users, Chick-fil-A advised customers to change their account passwords. 

The corporate has said the fraudulent activity will not be the results of any compromise to Chick-fil-A’s internal systems.SOPA Images/LightRocket via Gett

“Now we have already taken precautions to further secure the affected member accounts and are continuing to review the situation and enhance our security protocols where appropriate. This activity will not be the results of any compromise to Chick-fil-A’s internal systems,” an email sent to customers on Friday states.

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