Chick-fil-A has maintained its position as America’s favorite restaurant for eight years in a row, in keeping with the American Customer Satisfaction Index (ACSI).
That’s regardless of the incontrovertible fact that overall, consumers prefer full-service restaurants over fast food.
The survey found that Americans’ satisfaction with fast food restaurants decreased by 2.6% within the last 12 months, earning the category a rating of 76. Meanwhile, full-service restaurants maintained their rating of 80 from 2021.
The ACSI released its annual restaurant survey for the 2021-2022 12 months on Tuesday.
Although fast food declined in popularity this 12 months, Chick-fil-A maintained its rating of 83, the very best rating within the ACSI restaurant survey.
Following Chick-fil-A within the fast food category, sandwich chain Jimmy John’s and “All Other” fast food chains scored 79 this 12 months.
Domino’s and KFC each scored 78, while 4 chains — Chipotle, Panera, Pizza Hut and Starbucks — scored 77.
Deli sandwich chain Jimmy John’s finished second on the American Customer Satisfaction Index survey.Jeff Halstead/Icon Sportswire via Getty Images
Fast food restaurants that scored 76 included Arby’s, Five Guys and Papa Johns, while Burger King, Little Caesars, Panda Express and Subway all scored 75.
Dairy Queen, Dunkin’ and Sonic scored 74 and Wendy’s scored 73.
Meanwhile, Jack within the Box and Taco Bell scored 72, while Popeyes scored 71.
The fast food chain with the bottom rating was McDonald’s coming in at 68 (down 3% from last 12 months).
The chain with the most important decrease was Dunkin’, which went down 4% from last 12 months, dropping from 77 in 2021 to 74 in 2022.
McDonald’s performed poorly in customer support.Christopher Sadowski
In a press release provided to Fox News Digital, a rep for Chick-fil-A said: “We’re honored by the outcomes of this survey and we’re grateful to our customers for selecting Chick-fil-A – it’s truly our pleasure to serve them.”
“Greater than 170,000 people represent Chick-fil-A in 2,700 restaurants,” the spokesperson said. “This recognition is acknowledgment of the care they put into serving great food with gracious hospitality. Day-after-day, our restaurant Team Members go above and beyond every day to create a friendly, welcoming place to go to.”
The ACSI Restaurant Study 2021-2022 was compiled using interviews with 20,143 customers between April 2021 and March 2022, a press release said.