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Dad’s ‘holiday of a lifetime’ turns right into a ‘nightmare’ | Travel News | Travel

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Les Corrigan and his family are as a result of fly from Manchester Airport to Orlando, Florida, at the tip of July for 15 nights. The 51-year-old booked the trip, which cost around £1,700 for flights and accommodation, in September with package holiday provider loveholidays.

Les, who spent greater than £3,000 on attraction tickets and activities for his family, claims he was told in May that his return connecting flight from Atlanta to Manchester had been cancelled and would must be rescheduled, reports Manchester Evening News.

The flight was later modified to at least one which might see the family have a 27 hours layover in Atlanta.

He claims it has been a “nightmare” attempting to speak to representatives at loveholidays, which is owned by private equity firm Livingbridge, to vary their flights or to get accommodation for the layover.

Les, who works for a train operator, said: “That is speculated to be a time where we’re looking forward to our once-in-a-lifetime holiday but in the meanwhile it’s just been stressful.

“They only appear to allow you to message them through the app after which it’s days before anyone gets back to me.

“I’ve tried ringing and ringing but I just feel like I’m passed on from one person to the opposite.

“I keep attempting to sort it out and speak to someone but I feel like I’m getting nowhere. We feel in limbo because we don’t know what’s occurring.”

Les, who will likely be travelling along with his wife and their two children – aged 10 and 13 – said when he spoke to a representative, the corporate offered them accommodation for the night at £511.

The Salford dad added: “After I finally spoke to someone, I got a message to say that it will be £511 for the additional night but once I looked on the web, I could find the very same hotel for a similar night at £120.

“I don’t see why I actually have to pay more when the flight got modified through no fault of my very own.”

Les, from Greater Manchester, has said he now desires to cancel the package altogether and book flights and accommodation himself.

On the loveholidays website, the corporate says that “within the unlikely event” of a major change, customers can have the choice to simply accept the proposed changes, reject the change and take an alternate if offered, or reject the change and terminate the booking with a full refund.

“It’s our first proper holiday since Covid so we’ve been saving up for this for some time,” Les said.

“We’re all excited and searching forward to it but all we’re feeling is stress in the meanwhile. It’s been an absolute nightmare.

“I just wish to cancel it, get my a reimbursement and book every little thing myself. That is the primary and the last time we will likely be using loveholidays.”

Loveholidays confirmed to the MEN on Wednesday, July 20, that a full refund has now been issued.

The vacation supplier said that the rationale for the delay in securing the refund was as a result of the authorisation process.

A spokesperson for loveholidays said: “We were sorry to listen to of Mr Corrigan’s experience and have secured a full refund from each the flight and hotel provider on his behalf.”

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