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Driver uses ChatGPT to get airport drop-off high quality reduced

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A motorist who received a high quality after driving through Gatwick Airport’s drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty.

Shaun Bosley, from Brighton, was dropping a piece colleague on the airport last November and received a £100 “final notice” from NCP several months later, despite saying he had received no previous correspondence.

Mr Bosley, a sales consultant for Phyron, a Swedish company which produces videos for automotive dealerships using AI, turned to ChatGPT, which generates human-like conversations. Users simply type a request right into a chat box and the system can generate a response almost immediately.

I did not have to have a look at it and think ‘that appears like a robot, I would like to vary a few of it’

Shaun Bosley

“Ultimately, I just typed, ‘write an appeal to a penalty charge notice for driving through Gatwick airport. I even have received final notice, but never received first notice of the penalty’, and immediately it got here back with an excellent response,” he told the PA news agency.

ChatGPT helped him create the appeal which referenced the “undue stress and hardship” the ultimate notice had caused, and in addition requested that NCP provide “information regarding the circumstances” as to why Mr Bosley had didn’t receive a primary notice.

Within the appeal letter, ChatGPT wrote: “I understand that it’s my responsibility as a driver to pay attention to the principles and regulations regarding driving through an airport. Nonetheless, I never received the primary notice of the penalty and subsequently, didn’t have the chance to contest the charge or pay the high quality in a timely manner.

“I think that the debt collection process has been premature and I request that you simply reconsider the penalties imposed.”

Motorists dropping passengers at Gatwick must pay £5 for a maximum of 10 minutes. They’re charged an extra £1 for each minute they stay after that as much as a maximum of 20 minutes.

Mr Bosley said NCP replied “the following day” and reduced the high quality to £15, which was the unique amount.

He added: “It’s insane the way it writes like a human. I didn’t have to have a look at it and think ‘that appears like a robot, I would like to vary a few of it’, it was so conversational.”

NCP told PA it “takes appeals on their very own individual merit”.

The ChatGPT written appeal in full:

“Dear Sir or Madam,

“I’m writing with reference to a Penalty Charge Notice (PCN) I even have received for driving through Gatwick airport. I even have received a final notice but haven’t received the primary notice of the penalty. I used to be shocked to receive the ultimate notice and am appealing the penalty on the grounds that I used to be not aware of the violation until this final notice.

“I understand that it’s my responsibility as a driver to pay attention to the principles and regulations regarding driving through an airport. Nonetheless, I never received the primary notice of the penalty and subsequently, didn’t have the chance to contest the charge or pay the high quality in a timely manner.

“The sudden receipt of the ultimate notice, without having received the primary notice, has caused me undue stress and hardship. I think that the debt collection process has been premature and I request that you simply reconsider the penalties imposed.

“I can be grateful if you happen to could review the case and take into accounts my request for a waiver of the penalties.

“I might also appreciate it if you happen to could provide me with information regarding the circumstances surrounding my failure to receive the primary notice of the penalty.

“Thanks for taking the time to think about my appeal. I stay up for hearing from you soon.”

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