But living as much as the spirit of the season payments service PayPal stepped in immediately to refund Paul Brown with a goodwill credit after Crusader got in contact.
Paul has got his £200 back and, due to that, much more perhaps within the years to come back.
++ In case you’ve been affected by this issue or feel you’ve got been a victim of injustice, please contact consumer champion Maisha Frost on email@example.com ++;
The lorry driver asked for Crusader’s help after buying the brand new shoes last May from a personal seller.
“I’ve got big feet, find it hard sometimes to seek out my size 12 and this seller, who was within the US, looked as if it would have loads of pairs in larger sizes and a number of customers, so I assumed he was all right,” Paul explained.
“The tracking information then said due to hot weather delivery could be delayed – no date given. I kept attempting to contact the vendor with no reply until late August I asked eBay for help, and the vendor then said he had used an eBay international shipping service.
“Tracking information – if it was true – showed the trainers were in Germany. But they never arrived.”
Though his case had been closed Paul tried again a couple of refund. “This time I used to be told I needed to put in a manual request and I attempted a pair more times but with no joy,” he said.
“In November I had one other go and this time an advisor directed me to PayPal but by then I used to be outside its 180-day closing date.”
There is no such thing as a trace now of Paul’s seller on the marketplace. An eBay spokesperson said:
“We’re sorry to listen to of [his] recent experience but are pleased that the difficulty has been resolved. We protect buyers under the eBay Money Back Guarantee.
“In rare cases reminiscent of this, when the item will not be delivered by the estimated delivery date, the client has 30 days to contact the vendor and ask them to resolve the situation. If the vendor doesn’t rearrange delivery, send a latest item, or provide a refund, then we are going to step in to make certain the client doesn’t lose out.”
Amid difficult times the struggle to maintain on top of all the things can often be an excessive amount of. That makes it even easier for people to get conned. In Paul’s case that factor played an element but he was also lured into giving the vendor the advantage of the doubt until they may get off scot-free.
“My message to others is ‘never delay, act’,” he declares.
- For more details about eBay Money Back Guarantee, visit ebay.co.uk
This case has one other silver lining too, because when considering it throughout Paul had come to regret spending such quite a bit on a pair of trainers. He’s now going to place the £200 towards improving his skills and qualifying as fuel tanker driver.
(Paul’s name has been modified)