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Mobile, TV and broadband package customers urged by Which? to haggle and switch

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Squeezed households are being urged by Which? to get ahead of any upcoming price hikes to TV, broadband and mobile packages by haggling and switching.

The buyer group asked greater than 5,100 people whose broadband, TV and broadband and/or cell phone contract had resulted in the previous 12 months whether or not they had haggled or switched and the way much money they’d saved.

It found that, on average, TV and broadband customers saved £162 by switching away.

Customers who didn’t switch but took the time to haggle with their broadband and TV provider saved a median of £90 a 12 months, in line with the survey findings.

There have been also big savings available for broadband-only customers who switched, with the common being £92.

Broadband customers who haggled saved £43 typically.

When Which? spoke to mobile customers whose contracts had ended up to now 12 months it found that customers saved a median of £95 by switching and £62 by haggling.

The survey also revealed that just over a fifth (21%) of broadband customers and around one in six (16%) TV and broadband customers did nothing when their contract ended.

Mobile customers were even less prone to take motion with 1 / 4 (24%) of those surveyed telling Which? they’d not switched or attempted to haggle.

Which? recently launched a campaign calling on businesses in essential sectors: supermarkets, telecoms and energy, to do more to assist their customers through the cost-of-living crisis.

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