Daniela Sponder and her family made the 180-mile trip from Croydon, south London, to Nottinghamshire to go to the vacation park on July 1. Having paid just below £1,100 for every week’s stay, the family was fuming after they saw the state of the lodge’s patio, which was covered in bird excrement.
The lodge by the lake, which the family had forked out extra for, was in no fit state to be enjoyed, Daniela claims.
The 35-year-old, who works in HR, raised a grievance with guest services on the location, and says she was told it will be sorted inside the following 24-hours and that it will be jet washed.
Nevertheless, that point got here and went, and she or he had to lift the difficulty again, reports Nottinghamshire Live.
Eventually, staff got here out to scrub it, but they used a bucket, mop and bleach.
Daniela was furious with the staff for using bleach in an area where her children, aged 16-weeks and two, would have played.
She said she didn’t let her children play near the patio attributable to bleach getting used.
She said: “After they arrived with that, I assumed are you having fun?
“The equipment was completely inadequate with inappropriate methods used, there was an absence of common sense and it’s a large health and safety hazard.
“Even after we got to the lodge and saw the bird poo.
“I understand we were near a lake and it may well get dirty in a short time, but I just wanted there to be the best standard of cleansing possible and it was filthy.
“There was no probability my children were going anywhere near that. It was a little bit of a disappointing trip in that sense.
“We were really looking forward to it, as we couldn’t go abroad this yr due to the birth of my daughter, it suited us well and it was slightly adventure.
“But since all that happened, it’s put us right off ever going back.”
After coming home from their holiday on July 8, Daniela raised a grievance with Center Parcs, but says she has been left “disgusted” at the way it has been handled.
She wants a “sincere apology” from Center Parcs.
Daniela said: “I did receive a response from them, saying that the situation was out of their control, but I assumed that is not adequate, and desired to escalate it to management.
“But I do not believe this was done and I do not think it was handled in the suitable manner.
“It’s all well and good when money is taken, but basic safety and hygienic matters weren’t considered.
We’re talking about young children having the ability to play outside but they cannot due to the bleach.”
Center Parcs declined to comment.