A family-of-three claim the pilot and flight crew told passengers they needed a rest. Passengers on board the TOM269 flight from İzmir Adnan Menderes Airport to Manchester Airport were asked to depart the plane and transfer to a hotel until the flight may very well be rescheduled.
The flight had already been delayed until yesterday morning (July 6), prior to the announcement that the crew needed to rest, reports Manchester Evening News.
One passenger, who asked to not be named, said the flight back to Manchester had already been delayed by greater than 4 hours before they were told they’d not be departing Turkey as planned.
The passenger, 40, said: “The flight was originally planned to go away at 12:50am, but we didn’t get able to take off until around 5am. After we finally got on the plane, we were told to take a seat down as quickly as possible as there was a 15-minute slot we wanted to make.
“The pilot then went on to the tannoy and said that he and the crew needed to rest as a result of tiredness. They explained we wanted to go away the plane and we’d get transferred to a hotel and TUI can be in contact with us.
“No person could imagine it. Everyone thought it was a joke because we’d already been delayed by 4 hours. People were shouting, there have been people panicking and shouting. There have been children crying and screaming, everyone was stressed. It was absolutely crazy.”
The passenger, who has epilepsy, said people were also told handy in duty-free goods purchased on the airport and got a ticket to say back their products after they returned for his or her flight, which was rescheduled for yesterday evening.
The person, who’s travelling along with his wife, 33, and their four-year-old son, said TUI took all passengers onboard the flight to the identical hotel but said they felt they’ve not been properly updated with information regarding their flight.
Speaking before the rescheduled flight, the passenger, who lives near Halifax, said: “We’re stuck in 40 degrees heat with no idea on what’s happening. We’ve not been told once we’re expected to fly back. All I’ve had is an email from TUI offering us a £150 holiday voucher.
“My wife has lost out on two days of labor and my child has missed his transition day in school to fulfill his recent teachers. We’ve been left at a hotel in the midst of a highway.
“I’m trying to not get too stressed due to my epilepsy as it will probably send me into major seizures, but not knowing what is occurring is the worst. If we knew what the plan was, we could make a visit out or do something.”
The passenger said the flight cancellation was the newest in a series of setbacks for them regarding their trip – having originally planned to go to Egypt as a substitute of Turkey.
“We were as a result of fly out to Egypt on June 22 but they cancelled the vacation two days beforehand because they said the flight was non-existent,” he explained.
“We rebooked to go to Turkey on June 21 for 14 nights as a substitute and were delayed by two and a half hours leaving Manchester.
“I won’t ever go together with TUI ever again and I’ve spent numerous money with them prior to now. It’s been an absolute shambles, I’ve never known anything like this in all of my life.”
TUI has apologised to customers affected by the delayed flight and said it has offered all passengers a gesture of goodwill for the inconvenience.
Passengers have also been sent information on methods to claim compensation.
A TUI spokesperson said: “We’d prefer to apologise to customers as a result of travel on TOM269 from Izmir to Manchester on Tuesday 5 July, which was delayed until the next day.
“This was as a result of an initial delay on the outbound flight which led to the crew being out of hours for the return.
“We kept customers updated throughout and provided overnight accommodation, meals and refreshments as needed.
“We understand that last-minute delays are incredibly disappointing and would love to reassure customers that we are going to never leave them stranded overseas.”