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Paypal issue leaves mum in tears as unable to access her money | Personal Finance | Finance


Like 300 million people all over the world Debbie relies on PayPal to take payments for her children’s clothing shop. The mum has been using PayPal for 10 years, but recently discovered her account had been frozen out of the blue.

To make matters much worse, PayPal said the account could be inaccessible for a staggering six months.

Debbie couldn’t sell anything or access her own money, on the time she had over £10,000 in her account.

She said: “Every part that I’d worked for all these years has come crushing down on me because PayPal has said that I’ve violated – after I know I have not – which is why I’m so adamant that I’m not going to sit down down and be quiet.”

Despite providing PayPal with evidence that she’d refunded the £6 that was paid to her in error, the tech giant wouldn’t budge.

But it surely didn’t end there, two days before the 180 days were as a result of end she alleges PayPal took £3,680 from her account.

Debbie continued: “Two days before that 180 days unfortunately PayPal decided they’d take my money and say it was all for damages caused to PayPal.

“Due to £6 I’ve lost ten and a half thousand kilos that they’re holding and revenue smart I might probably say I’ve lost between £80,000 and £100,000.

“The stress that PayPal has caused me personally and my family, because in turn I come home stressed and take it out on my nearest and dearest.”

“I don’t think they really understand the large impact it’s had.”

Presenter Gloria Hunniford read out the response it had received from the corporate.

She said: “PayPal said it has responsibility to make sure that customers don’t break the foundations outlined in its user agreement.

“It has the precise to access damages and take appropriate motion when a customer engages in certain restricted activities.”

Nonetheless, the show’s consumer expert Martyn James said PayPal must have investigated Debbie’s case much sooner.

Express.co.uk contacted PayPal which declined to comment further because it said its statement had already been covered within the programme. 

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