It may possibly also occur during an lively opt-out from a household or from an error with the meter.
Alex Hasty, director at comparethemarket.com, told Express.co.uk: “In case your smart meter goes into dumb mode unprompted, the perfect thing to do is to get in contact together with your supplier to be able to resolve the difficulty.”
This isn’t a recent phenomenon as research from the buyer group Which? in 2019 revealed that just about six in 10 of those surveyed found that either their smart meter, their in-home display, or each stopped working once they moved to a recent energy company.
It also found that around 58 percent of energy customers with smart meters who switched suppliers had problems with their switch.
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