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Smart meters: Discover in case your device is sending readings with online tool | Personal Finance | Finance


Many residents have had issues with the devices since having them installed, that are meant to offer up thus far readings to the provider. If the machine stops functioning properly and enters ‘dumb mode’, readings could have to be sent manually by the resident, who may miss out on necessary savings on their bills.

Assistance is at hand from Residents Advice, with an internet tool so people can check that their meter remains to be working because it should.

Situated on the group’s website, the tool tells users what form of smart meter they’ve of their home and if it’s working in ‘smart mode’.

It may well also tell if the meter will work in smart mode after the person has switched supplier.

Users are first asked in the event that they want to ascertain the status of their electricity meter or gas meter.

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If an individual selects electricity, it then asks for the meter point administration number (MPAN), which will be found on the electricity bill.

This can be a 12 or 13 digit number, sometimes called the availability number, with only the figures on the underside row needed.

The resident can also be asked for his or her postcode.

This data is shared with the information communications company (DCC) to ascertain the status of the smart meter.


To seek out out in regards to the gas meter, users are asked for the meter point reference number from their gas bill, a 6 to 11 digit number.

For many who don’t get a gas bill, the number will be found on the find my supplier service, or by calling the meter number helpline on 0870 608 1524.

Calls to this number cost 7p a minute plus your phone company’s access charge.

Users will again need to offer their postcode, with the information sent to the DCC to find out the status of the meter.

Meters can stop working and go into ‘dumb mode’ for several reasons, including the patron actively opting out of the scheme.

If a tool has stopped suddenly working, the perfect thing to do is contact the supplier to repair the difficulty.

Research by Which?, carried out in 2019, found that just 42 percent of consumers who’ve modified energy suppliers since they got a sensible meter have been capable of keep the equipment working.

Users stand to avoid wasting as much as £130 a 12 months, in keeping with price comparison site Uswitch.

The group also found that 54 percent of consumers who own a sensible meter are using them to maintain tabs on their energy usage.

Thousands and thousands of households across the UK now have smart meters arrange, although an individual can refuse to have one put in.

In April 2022, the energy price cap increased by £693 for people on default tariffs and £708 for prepayment customers.

This can be a cap on energy rates relatively than the entire price, so the cap doesn’t mean there’s a maximum charge for a given day.

Residents Advice also provides support for people who find themselves struggling to pay their energy bills.

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