The Holiday Guru is all the time readily available to reply your questions.
Here, he helps readers whose flights and package holidays have been cancelled, letting them know after they’re due a refund or compensation.
Q. What’s going to the airline do, and what compensation will I be entitled to, if my flight is suddenly cancelled?
The Holiday Guru helps readers whose flights have been suddenly cancelled
A. Your airline must put you on the following flight to your destination, with one other airline if crucial, ideally on the identical day. You may claim a refund as an alternative, if you happen to prefer. You may even be due compensation, depending on the reason for the cancellation. If you happen to are given fewer than seven days’ notice, this varies from £220 per person for flights under 1,500 km, to £520 for long-haul. See ‘Cancellations’ at caa.co.uk.
Q. What happens if the airline can’t discover a flight to my destination on the identical day?
A. It should arrange accommodation for that night — and others, if required — and pay for food. If you happen to cannot get a response from the airline, you possibly can book a within your means hotel yourself and afterwards send a claim with receipts for this and other ‘reasonable’ expenditure, corresponding to food. That is standard procedure.
Q. And if it finds that no alternative flight is out there?
A. You’ll receive a refund and compensation. You might be only due your a reimbursement if the cancellation is made by the airline inside 14 days of your original departure date.
In case your flight is cancelled on the last minute, your airline must put you on the following flight to your destination, the Holiday Guru reveals
Q. What in regards to the accommodation I actually have booked at my destination — will I get a refund for this?
A. You will have to cancel this, if you happen to can, and take a look at to say a refund through them. Unfortunately, some accommodation owners may not offer refunds. An airline won’t compensate for this.
Q. On this instance, would I have the option to say on my travel insurance?
A. It’s unlikely, as you’ll have a contract with the accommodation provider and you’ll not have the option to fulfil your side of that, although it’s not your fault. But it surely’s value asking your insurer, just in case.
Q. If a flight is cancelled greater than 14 days upfront of its departure, am I due compensation?
A. No, however the airline should get you on one other flight, ideally on the identical day, or offer a refund.
If you happen to’re forced to attend overnight for one more flight after a cancellation, send a claim to the airline with receipts for ‘reasonable’ expenditure, corresponding to food
Q. Will I be due any expenses if I simply go home when a flight is cancelled at short notice, after which come back for the following flight that the airline arranges? If that’s the case, how do I claim these?
A. Yes, the airline should cover the transport cost of going to and from the airport. To submit a claim, visit the shopper criticism section on the web site — at British Airways it’s ‘Complaints and Claims’ at ba.com. It will probably be a tougher process if the airline requires receipts. Keep copies of all these and any documents you send, in case they’re lost within the mail.
Q. Is any compensation due for delayed flights?
A. In case your flight of lower than 1,500 km is delayed by three hours or more, depending on the cause, you’re entitled to £220. If a flight of 1,500km to three,500km is delayed by three hours or more, the quantity is £350. If a greater than 3,500km flight is over 4 hours late, you possibly can claim £520. See the ‘Delays’ page at caa.co.uk.
In line with the Guru, in case your flight of lower than 1,500 km is delayed by three hours or more, depending on the cause, you’re entitled to £220
OUR TOP TIPS FOR A SMOOTH SUMMER BREAK
- Consider travelling mid-week to avoid busy weekend peaks.
- Book a completely protected package holiday slightly than flights and accommodation on their very own.
- Avoid checking-in luggage if you happen to can — attempt to travel light.
- Check social media and airport web sites for up-to-date queue information.
- Ask for help if you happen to’re queuing and think you’re going to miss your flight.
- Pay for the fast-track security option.
- Never keep your keys or medication in checked luggage, in case it goes missing.
Q. My package holiday to Spain later this month has been cancelled — am I entitled to a refund?
A. Under the Package Travel and Linked Travel Arrangements Regulations (see which.co.uk), you’re due a full refund inside 14 days of cancellation. This is applicable to package holidays and where hotels and flights were bought together. Responsible firms should give refunds without prompting. If an organization exceeds the 14-day deadline, it’s breaking the law and will be taken to the small claims court.
Q. How can we claim refunds if our train journeys are cancelled and/ or delayed?
A. You may claim a full refund in case your train is cancelled. It’s best to make the claim inside 28 days. Railway web sites have criticism procedures, for instance, see ‘Train ticket refunds’ at southwesternrailway.com.
If a train is delayed by greater than half an hour, Residents Advice counsels that ‘you’ll normally have the option to get some a reimbursement’, often as much as 50 per cent of the ticket price. You need to be refunded the total cost if the delay lasts for greater than an hour. See ‘Getting a refund for a cancelled or delayed train’ at citizensadvice.org.uk.
WE’RE HERE TO HELP
If you happen to need advice the Holiday Guru is here to reply your questions. Send your email to email@example.com.