The UK’s holiday parks have been ranked in a Which? survey – and it’s Potters Resorts that comes top, with Pontins ranked bottom as a result of failings that include ‘dingy campsites and stained mattresses’.
Within the survey respondents were asked to rate 19 holiday parks out of 5 across seven categories – cleanliness, quality of accommodation, customer support, facilities, entertainment, food and drinks, and value for money.
Potters Resorts comes out on top with a highly impressive overall customer rating of 88 per cent. Waterside Holiday Group is a detailed second with 87 per cent. Each rating a remarkable five stars in every category. Pontins has an overall rating of 59 per cent, scoring just two stars out of 5 for accommodation – the worst within the survey.
The UK’s holiday parks have been ranked in a Which? survey – and it’s Potters Resorts that comes top, with Pontins ranked bottom as a result of failings that include ‘dingy campsites and stained mattresses’
For individuals who know that hotel chain Britannia owns Pontins, its place at the underside of the table will not be a surprise – its parent company has been rated because the UK’s worst hotel chain by Which? for nine years in a row.
In addition to dingy campsites and stained mattresses, Pontins guests also complained within the study – a survey of greater than 2,200 stays – of ‘cobwebs, musty smells and sticky furniture’.
What’s more, it only got two stars for its entertainment, its signature attraction.
Nevertheless, others reported having had an ‘amazing’ time and said the trip ‘brought back childhood memories’.
Potters has two locations, in Norfolk and Essex, ‘and all the things is included in the worth’. Pictured is a bedroom at one in every of the resorts
Waterside visitors ‘appreciated the selection of an aesthetic caravan complete with widescreen televisions and central heating or glamping in a safari lodge (above) with their very own private hot tub’
One other notable finding is Center Parcs scoring only one per cent greater than Butlin’s, a less expensive option. The previous has an overall customer rating of 72 per cent and a median per-night price of £71. Butlin’s is just behind on 71 per cent, but costs only £41 per night.
Which? said: ‘Consistent Butlin’s scores three or 4 stars in every category. The corporate has just three sites – Bognor, Minehead and Skegness – and has spent thousands and thousands smartening up its accommodation and pool complexes in recent times.
‘And the investment has paid off because it outclasses its rival Pontins in just about all categories while charging customers less, on average, too.’
In third place is Aria Resorts (pictured), now owned by Away Resorts. It scores a powerful 85 per cent
Pontins has an overall rating of 59 per cent, scoring just two stars out of 5 for accommodation – the worst within the survey
Nevertheless, Which? revealed, not everyone was joyful, with one Butlin’s guest saying that while it’s ‘good for families’, it ‘could do with loads of TLC’.
Back towards the highest of the table is John Fowler Holiday Parks (sixth), with Which? noting that ‘it offers guests a classic holiday park experience on a budget’. It continued: ‘It proves cheaper than Pontins and the same price to Butlin’s, and scores 78 per cent overall, including 4 stars for value. With themed weekends, kids’ club and static caravans at 11 coastal locations across Devon, Cornwall and Somerset, it could possibly be the discount of the summer.’
Potters has two locations, Which? noted, in Norfolk and Essex, ‘and all the things is included in the worth – which means free food and alcoholic drinks’.
It guarantees ‘first-class’ entertainment, said Which?, with ‘West End-inspired shows and facilities similar to a boating lake and rifle shooting range’.
One guest said: ‘They consider in giving good customer support from whenever you book until you allow. Entertainment is incredible with shows that might just as easily be within the West End. Food is nice and if you might have dietary issues the chef speaks to you and comes up with solutions.’
Waterside visitors, Which? said, ‘appreciated the selection of an aesthetic caravan complete with widescreen televisions and central heating or glamping in a safari lodge with their very own private hot tub’. Its parks in Dorset and Cornwall also boast beachfront bars and restaurants.
Guy Hobbs, Editor of Which? Travel, said: ‘The UK has an incredible number of holiday parks and resorts. Holidaymakers can pick from those bursting with slides, swimming pools and activities for youths, or go for a luxury stay in a safari lodge with hot tub.
‘Our survey saw smaller, family-run resorts overcome the largest names, so there isn’t any must go for the costliest choice to have an amazing experience.’
Above is the Butlin’s Bognor Regis leisure centre. Which? said: ‘Consistent Butlin’s scores three or 4 stars in every category. The corporate has spent thousands and thousands smartening up its accommodation and pool complexes in recent times’
Dave Bennett, CEO of Waterside Holiday Group, commented: ‘We’re thrilled to have received such an incredible rating as a part of a renowned nationwide survey, which reflects real visitor reviews.
‘We now have invested heavily in all our holiday parks to make sure we provide a five-star holiday experience to our guests, with exceptional quality accommodation, facilities, and customer support. I would love to thank everyone at Waterside Holiday Group for his or her exertions in helping us continually achieve excellence across our parks.’
MailOnline Travel has asked Pontins for a comment.