Charlotte Morgan took to Twitter to share her horrible experience after thieves stole her bag along with her phone and bank cards from her gym. They gained access to her Santander and Apple Pay accounts and went on a shopping spree at Apple and Selfridges stores in London.
Ms Morgan arrived at her local Virgin Energetic gym on the evening of August 24, where she claims the safety barriers weren’t working, which normally only grant access to members.
She stored her belongings in her locker but when she returned from her workout, she found her rucksack along with her phone, bank card and keys had been taken.
She claims that the thieves managed to “reset” her Santander and Apple Pay security log in, to go on a “whistle-stop” shopping spree.
They made three purchases on the Apple store in Westfield Shopping Centre, in White City, spending £3,000.
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Ms Morgan said in her Twitter thread: “Each transaction I’m told about hits me like a bullet.”
She was shocked to learn that the fraudsters had managed to access her Santander savings account and transfer over £2,500 for his or her spending spree.
She said: “I almost drop the borrowed phone. I’m speechless. How have they managed to bypass a lot security and achieve such financial destruction in so little time.”
Throughout her ordeal, she was unable to contact family or friends as she needed her stolen phone to access Facebook, Whatsapp or her iCloud.
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She claimed that Santander later contacted her to say that she wouldn’t be reimbursed because the payments were made using her pin number.
Ms Morgan said: “There may be clearly an enormous security loophole that they find out about and until we crack it it will carry on happening.
“We’re talking seriously organized, sophisticated and calculated fraud on a scale and speed like never before. Ignoring it by blaming the victim can’t be the reply.”
She said that each one of her codes, PINs and passwords were different, to make sure maximum protection for her accounts.
The thieves even stole the important thing to her bike lock, meaning she has needed to spend £70 for a locksmith to interrupt through a recent £50 lock, before she spends one other £50 on a alternative.
A spokesperson for Santander said: “We take protecting our customers’ accounts extremely seriously and have comprehensive fraud prevention systems in place.
“We’re investigating the small print outlined by our customer on social media as a matter of urgency and contacted them as soon as we were alerted to the case to debate the problem further.”
The bank said they’ve attempted to contact Ms Morgan over the phone and thru social media but have yet to get a response.