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Time for YOU to change broadband? Worst UK web providers revealed


A latest study has taken a have a look at the leading broadband providers within the UK and ranked them on what number of complaints they receive. The figures, from regulator Ofcom, has revealed what number of moans Web Service Providers (ISPs) comparable to Virgin Media, BT and Sky received in the primary three months of this yr. And the ISP that had essentially the most complaints in Q1 2022 was Shell Energy, who also received essentially the most complaints about landline services for a similar period.

The Ofcom study found that in Q1 2022 Shell Energy – whose broadband uses BT’s Openreach network – received 22 complaints per 100,000 customers.

In second place for many complaints was Virgin Media (18 complaints per 100,000 customers) followed by TalkTalk.

The perfect performing broadband providers were EE, Sky and BT.

EE received just three complaints per 100,000 customers, with Sky on 4 complaints and BT on seven.

The industry average was 10 complaints per 100,000 customers.

Anyone who has followed the outcomes of those Ofcom studies may get a definite sense of deja vu reading the most recent findings.

For Q4 2021 Shell Energy was also ranked because the broadband provider with most complaints, while in Q3 2021 it shared this spot with TalkTalk.

Meanwhile, Sky, BT and EE have all been ranked in the highest three in terms of smallest amount of complaints for 4 quarters in a row (i.e Q2 2021, Q3 2021, Q4 2021 and Q1 2022).

The study, also checked out complaints for mobile, landline and TV services.

Sky, Tesco Mobile and EE were ranked as best in terms of mobile customer complaints while for paid-for TV it was Sky.

By way of landline, it was EE who got here out on top again.

Speaking concerning the study’s findings, Ofcom’s Fergal Farragher said the gap between one of the best and worst providers – in terms of customer complaints – was getting larger.

The regulator’s consumer protection director said: “While the general level of complaints has been consistently low over recent months, the gap between one of the best and worst providers within the broadband, landline and pay-TV sectors is widening.

“The figures highlight how some firms have loads of work to do to maintain their customers comfortable and meet up with their rivals. For those who’re not comfortable with the service you’re getting, consider shopping around and moving elsewhere.”

For those who’re pondering of switching providers after reading these latest figures, you could find details on top-of-the-line broadband deals available with the highly ranked EE below…

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