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Travel chaos: Passenger rights for cancelled flights and find out how to get compensation | Travel News | Travel


British tourists have faced chaotic scenes at UK airports as airlines have cancelled flights through the busy Bank holiday period. easyJet, TUI, British Airways and Wizz Air have all cancelled flights.

Connor Campbell, personal finance expert at NerdWallet, said: “Often it’s difficult to know what to do when a flight is cancelled.

“In those initial moments of stress, it will probably be easy to forget your rights as a consumer.

“Yet try to be aware that there are a lot of regulations that every one airlines are obliged to follow that may enable you to navigate the fallout of your flight cancellation.”

“Essentially, in case your flight is cancelled, your airline must help you choose from either receiving a full refund or selecting an alternate flight.

“You’re also entitled to get your a refund for any a part of the ticket you have not used.

READ MORE: easyJet and British Airways cancellations – full list

“Because of this should you booked a return flight and the outbound leg is cancelled, you’ll be able to get the total cost of the return ticket refunded.

“If you wish to travel in your planned date, your airline must find you an alternate flight.

“So, if one other airline is flying to the destination you were planning to travel to – or one other suitable mode of transport is offered – then you’ve got a right to be booked onto that alternative transport as a substitute.”

Some passengers have claimed that their airline hasn’t told them their rights for a cancelled flight.


Connor said: “For cancellations, airlines must also give you other assistance until you are in a position to fly to your destination.

“These include: an inexpensive amount of food and drinks (often in the shape of vouchers), free accommodation (if you’ve got to remain overnight to fly the subsequent day), return transport to and from the accommodation, and a type of communication (covering the fee of phone calls).

“In case your flight is cancelled with lower than 14 days’ notice, you might give you the chance to say compensation based on the timings of the choice flight you are offered and likewise how far you were travelling.

“Also, with many last-minute cancellations occurring, compensation could also be available should you receive lower than 14 days’ notice of cancellation.

“This includes access to an inexpensive amount of food and drinks (often provided in the shape of vouchers) and accommodation until the airline is in a position to fly you to your destination.”

He added that passengers can check the status of their flight on their airline’s website before travelling to the airport.

Connor advised that passengers who’re fearful a couple of potential cancellation should pay with a bank card.

He said: “Other than paying with a bank card – probably the greatest ways to guard your money, because if an airline wrongfully denies you a refund, you’ll be able to initiate a chargeback through your bank card company – you may take out insurance.

“For instance, there are several policies that supply cover for the failure of an airline.

“Often that is known as Scheduled Airline Failure Insurance (SAFI). Whilst the extent of this protection varies, often providers can offer to cover as much as £2,500 for loss on air tickets and the additional cost of replacing flights.

“Unfortunately, should you booked your flight and accommodation individually, the airline won’t be accountable for your hotel booking, which implies you’d have to make a travel insurance claim individually. This also includes other bookings, akin to automobile hire.

“Subsequently, should you have not taken out a package cope with an airline, insurance is crucial; it will probably cover every leg of the journey, from the flight to your accommodation and any pre-planned trips you’ve paid for. ”

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